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FAQ'S

GENERAL QUESTIONS

Where will I park for the cruise?
The Texas Cruise Ship Terminal in Galveston has shuttle service operated to and from parking lots a few blocks away. Private lots are also available. View the Cruise Parking page for more info.

What happens if a hurricane is in the Gulf?
The cruise lines will assess the dangers and may decide to sail. They reserve the right to change the itinerary or route and may sail to a different port of call. If the cruise must be cancelled, the cruise line will work with you to find a solution. There are no guarantees, however, in the past, guests have been offered other cruises, given refunds, and/or discounts for future sailings. The policy is up to the cruise line.

I'm pregnant. Can I sail?
Carnival
Guests who are 24 weeks or more into their pregnancy on the date of embarkation will not be allowed to sail. In order to sail, all pregnant women, must submit, prior to departure, a letter from her attending physician certifying the gestational period and that the expecting mother is fit to sail.

Royal Caribbean
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. A physician's "Fit to Travel" note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.

CARNIVAL QUESTIONS

Can Special Diets be Accommodated?
Guests with diet requirements can be accommodated on board. We do not have Dieticians onboard; therefore, we can only offer assistance with simple requests such as the method of preparation of menu items. The special diet requirements need to be arranged with the guest's Headwaiter on the first night of the cruise. Every menu (in the dining room) has Spa Carnival Cuisine Fare. These items are lower in calories, sodium, cholesterol and fat. Salads are prepared with diet dressing. Desserts are prepared with Sweet'N Low or NutraSweet instead of sugar. In addition, each menu has one vegetarian entree. Low-cholesterol egg substitute is available upon request as well as diet jellies at breakfast. The following simple diets can be prepared onboard: vegetarian salt-free bland low sugar The following food is not available onboard: Kosher meals Baby Food and Formula.

SKIPPERS CLUB (SM)
The Skippers Club program is an exclusive service designed to afford guests in deluxe suite accommodations with special registration and boarding privileges. This service is now available in: Miami Port Canaveral New Orleans Galveston Tampa Long Beach Fort Lauderdale San Juan New York Jacksonville Mobile If you are entitled to Skippers Club services, please inquire at embarkation.

What activities are available on board?
The following activities and entertainment are just a sample of what is available on all "Fun Ship" cruises. Gala Captain's Dinner Captain's Cocktail Party Past Guest Party (on cruises 5-days or longer) Camp Carnival - year round supervised children's activities (ages 2-15) Singles Cocktail Party Full Gambling Casino Gaming Lessons Tournaments: Blackjack; Slots; Poker 3 Bands and Orchestras (Calypso, Dance Music, Easy-Listening) Karaoke Briefings on each Port-Of-Call Shopping Talk Gala Midnight Buffet (on cruises 3-days or longer) Nightclub shows each evening at sea Midnight shows Spa Carnival Program Note: Some classes may not be available on every ship; classes listed with a $10 fee are not offered on: Celebration, Jubilee or Holiday. Beauty Seminars Pathway to Yoga Bodywalk Power Walk Pathway to Pilates Body Stretching Class Kickboxing Class Low Impact Aerobics Body Cycle Class Body Symmetry Stretch and Relax First-Run movies featured daily on the in-cabin TV Ping Pong Shuffleboard Volleyball (not available on Destiny, Triumph or Victory) Golf Putting Video Arcade Art Auction at Sea Card Players meet and play Guest Talent Show On Board Duty-Free Shopping Bingo Sessions Library: books and board games to borrow Midnight Deck Party Dance classes Galley Tour Ice Carving Demonstrations Debarkation Talk Fun and Games with the Cruise Director and Social Staff Note: Games vary and are up to the discretion of the Cruise Director Horseracing Couples and Lovers Game Trivia Who Wants to be a Millionaire? Win/Lose/Draw Battle of the Sexes Scavenger Hunt Ship Building Competition "Survivor" Game Show Mania Lido Deck and Pool Games

Embarkation Baggage Procedures
Three bag tags per guest are mailed with cruise documents for cruises of 7-days or longer; two bag tags per guest are mailed with cruise documents for cruises of 6-days or less. After arriving at the pier, all guests will follow the same procedure with their luggage, whether they arrive by taxi, car, or transfer bus. Guests with a stateroom assignment are given tags that are color-coordinated to the deck assigned and location on that deck (forward or aft). Guests booked on a TBA basis receive gray bag tags; the porter will re-tag these bags with the corresponding tag according to the stateroom assigned. Additional tags can be obtained at curbside from the porter, if necessary. Each piece of luggage must be locked and have a colored bag tag listing the guest's name, ship and stateroom number.Guests must identify their bags with a curbside porter who will place the bags on the ship; the customary tip for the curbside porter is $1.00 per bag. NOTE: There is no curbside porter service on 2/3-day Cruises-to-Nowhere. For security purposes, Carnival limits the size of hand-carry luggage to 11"X 17" which is the dimension of the opening of the X-ray security machine (similar to those at the airport); there is no measurement for length as the hand-carry luggage will lay flat on the conveyer belt. Luggage larger than 11"X 17" will not be permitted through the security machine and must be checked-in with a curbside porter. Once on the ship, the luggage will be delivered to the guests' stateroom by 7:00pm that night. Debarkation Baggage Procedures - Guests are advised to place their luggage outside of their stateroom door on the last night of the cruise by 1:00am. All luggage is collected and placed in a holding area on the ship. Upon arrival at the port of debarkation, the luggage is unloaded and separated (by bag tag color) in the baggage claim area of the terminal. The guests must personally locate their luggage and either carry it out or seek the assistance of a porter who will wheel it out of the terminal. The customary tip is $1.00 per bag. Customs - Each guest is required to complete a customs declaration card prior to debarking the ship. Clearance for customs will take place on board the ship at the home port. When the ship has been cleared by U.S. Customs, guests disembark in an orderly fashion, usually according to the color of their bag tags. U.S. Customs may request proof of citizenship prior to the guest leaving the baggage claim area. Depending on the number of ships in port that day, the ship usually clears by 9:00am. It is suggested that all return air flights be made for early afternoon, at the earliest. Baggage Check-In with airlines at debarkation - Effective 9/11/01: For security reasons this service is no longer available.

Medical Infirmary Hours
The Medical Infirmary on board has daily office hours which are listed in the Carnival Capers. The medical staff is on call 24 hours a day for emergencies. The hours may vary from ship to ship and whether the ship is in port or at sea: Infirmary Hours: 8:00am - 8:00pm Doctor's Hours : 9:00am - 11:00am; 3:00pm - 6:00pm

Medication
Motion Sickness: complimentary Meclizine (Bonine) is available from the Infirmary, Room Service or the Information Desk, free of charge. A motion sickness shot can be administered to those who are actively vomiting, but not as preventive medicine; there is a fee for the shot. The Infirmary does not have motion sickness patches nor wristbands. Over-the-Counter medications for cold, cough, upset stomach or other minor illnesses can be purchased at the Infirmary from 8:00am-8:00pm. In addition, the shops on board may carry some of these items. Prescription drugs and vitamins may not be readily available either on board the ship or in the ports-of-call.

Are there religious services on board?
When available, a clergyman will be on board for Christmas, Easter, Passover, Rosh Hashanah and Yom Kippur; this is subject to availability of booking clergymen during their most holy days.

Can my friends visit me on the ship while in port?
Carnival has implemented a "No Visitors" policy for the entire fleet. This applies to all ports of embarkation and ports of call. Guests sailing on our cruises will not be permitted to have visitors on board to see them off. We have changed this policy to improve our overall security program and enhance the onboard experience for our guests during embarkation day. The following exception applies to this policy: a) Wedding Guests attending a passenger's ceremony/reception or guests attending any type of party/reception on board that has been previously arranged by the Bon Voyage/Wedding Services Department will follow the policies stated by this Department.

ROYAL CARIBBEAN QUESTIONS

What is a SeaPass card?
A SeaPass card serves several purposes during your cruise vacation: It is your individual ID card It is the card you will use for your onboard purchases and services It may also serve as your stateroom key card (on most ships) It is your Boarding Card at each port of call Please be sure to sign the back of your card prior to making your first purchase. This card must be kept with you at all times during your cruise vacation.

What is the SetSail Pass?
The SetSail Pass is your confirmation for Online Check-In. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass. All guests listed on the SetSail Pass must be present to board. Any minors under the age of 21 must be accompanied by an adult 25 and older in order to board.

How do I cancel a shore excursion?
You can cancel or change your booking information Online up to 10 days before your scheduled sail date. Once you are onboard, you can cancel or change most bookings up to 72 hours before the tour is scheduled to depart. However, there are some tours that require more advanced notice, as transportation or equipment will have already been arranged. Please consult the shore excursions staff onboard for more information.

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