When will my cruise documents arrive?
Normally, guest cruise documents are sent to you or your travel agent 20-50 days prior to sailing, assuming your reservation is finalized and your payments have been made. Group and Air/Sea documents require additional steps and will be sent within 30 days of sailing. Documentation may not be provided in advance for bookings finalized the week of the sailing; guests will obtain pertinent details at the pier prior to boarding, and once onboard. In addition, documentation for some bookings will be available online through E-Docs. Regardless of your document status, no one will be allowed on the ship unless his/her name appears on the ship's manifest.
Can I check-in for my cruise vacation in advance?
Yes. Online Check-In may be completed at www.royalcaribbean.com. Completing the Online Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier, which means your cruise vacation adventure can start immediately.
Online Check-In must be completed at least 48 hours prior to sailing. Our pier staff will validate all information prior to boarding. Any discrepancies may result in a delay or denial of boarding.
What is a SeaPass card?
A SeaPass card serves several purposes during your cruise vacation:
It is your individual ID card
It is the card you will use for your onboard purchases and services It may also serve as your stateroom key card (on most ships) It is your Boarding Card at each port of call
Please be sure to sign the back of your card prior to making your first purchase.
This card must be kept with you at all times during your cruise vacation.
What is an Onboard Expense Account? How does it work?
An Onboard Expense Account is the cashless system used for all onboard pruchases and services.
The account may be set-up with either a credt card or as a cash account.
You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account.
For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the last nght of your cruise vacation for your review.
Guests that set up an account with a credit card should verify the statement. If all purchases are correct, they will automatically be billed to the credit card.
Guests on a cash account will need to settle their statement onboard prior to disembarking. The ship will provide you with specific details.
What is the SetSail Pass?
The SetSail Pass is your confirmation for Online Check-In. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass.
All guests listed on the SetSail Pass must be present to board. Any minors under the age of 21 must be accompanied by an adult 25 and older in order to board.
Do I have to book a shore excursion now, or can I do it onboard?
Prebooking your shore excursions online is a good way to make sure you don't miss out on your preferred tour. However, we do reserve a percentage of all tours for onboard guests to be purchased on a first-come, first-served basis.
If you decide not to prebook, forms will be available in your stateroom or at the shore excursion desk onboard. Some of our ships also offer an interactive system that allows guests to book tours from the convenience of their stateroom, using the TV. Any tickets you purchase onboard will be delivered directly to your stateroom.
How do I cancel a shore excursion?
You can cancel or change your booking information Online up to 10 days before your scheduled sail date. Once you are onboard, you can cancel or change most bookings up to 72 hours before the tour is scheduled to depart.
However, there are some tours that require more advanced notice, as transportation or equipment will have already been arranged. Please consult the shore excursions staff onboard for more information.
Royal Caribbean International cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. A physician's "Fit to Travel" note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy. The "Fit to Travel" note should be faxed to the Access Department at 1-954-628-9622. Please contact us at 1-866-592-7225 or at email@example.com if you have already booked a cruise or cruisetour and do not meet this requirement.